FROG SUPPORT SERVICES

You may at times need our help when developing TV products and services using Frog by Wyplay. This is why we have put in place a technical support service to ensure your success. It aims to answer your questions and to investigate your issues on the reference hardware in a quick and efficient manner through a private issue tracker.

You can also call upon our support team or our Scaling Partners for professional services e.g. porting Frog to specific hardware, CAS integration, middleware integration and customisation, User Interface design, and more.

As a Frog Licensee, you can purchase one of our commercial support packages that bring: a quota of man-hours in our support team that you can spend on solving your issues, full access to a private Issue Tracker, guaranteed response times, access to support during your local business hours, and on demand corrective maintenance (i.e. defects corrections on the current and previous releases according to our version lifecycle policy)

 

BASIC

ENHANCED

PREMIUM

Formula

Pay-as-You-Go

Monthly

Monthly

Man-hours Quota

120 mh

100 mh / month

200 mh / month

Reaction Time

Best Effort

1 Day

½ Day

Price

EUR 10,000

EUR 10,000 / month

EUR 25,000 / month

>> LOGIN TO LEARN MORE AND PURCHASE A SUPPORT PACKAGE >>

FROG TRAININGS

We have created an extensive training program with a business track and a technical track so that your team hits the ground running when selling and developing new projects based on Frog by Wyplay.

Our face-to-face trainings are delivered at our premises or yours. As a bonus, complimentary reference hardware units are provided to all attendees so that you get a fully operational development setup.

>> CHECK OUR TRAINING CALENDAR & BOOK YOUR SEAT (LOGIN REQUIRED) 

Our trainings are also available as online self-paced modules including screencast videos, step-by-step tutorials with coding examples, and more. To request an E-Learning account to be created for your company please contact the Frog Support Team (Frog Licensees only).

>> ACCESS THE FROG E-LEARNING SITE (LOGIN REQUIRED)

E-LEARNING VIDEO SAMPLE